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Free shipping UK for orders of 5kg or more. Delivery 3 - 5 business days.

Homemade, healthy and delicious feed.
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FAQs

Do the prices include VAT?

All prices include VAT.

 

What are the shipping costs?

Free shipping for Spain peninsula. 

The shipping cost to Baleares with Correos is free.
The shipping cost to Baleares with SEUR has a cost of € 2.95

Shipping costs to Canary Islands are 5,95 €. 

For shipments to the Canary Islands VAT will not be charged and the customer must pay upon receipt of the order the corresponding canaries taxes (IGIC 3% AIEM 5% of the total order) and the DUA tax (between 12 and 20 euros depending on the carrier).

Portugal has free shippings costs.

Shipments to Germany, France and UK have a shipping cost of € 5.95 for orders of up to 5kg.

Shipments to France and UK have a shipping cost of € 6.90 for orders of up to 5kg.

Shipments to Italy have a cost of 8.95 € for orders up to 5kg, 14,50€ for orders up to 15kg and 38,20€ for orders up to 30kg.

What areas do you deliver to?

We ship orders all over Spain, Portugal and France.

 

What is the delivery period?

The delivery period is 48 to 72 hours after dispatch has been confirmed for Spain and Portugal. 

The delivery period for Frace is 72 to 96 hours after dispatch has been confirmed. 

How are the products shipped?

To ensure your complete satisfaction we only use specialised companies. Your order will be appropriately packed before shipment to ensure it arrives in perfect condition.


Are all the products available?

In principle, all the products in our shop are available. Nevertheless, please bear in mind that on occasion some items may be out-of-stock. In the event the product you want is out-of-stock when you place your order and we have not had the opportunity to update this information, we will contact you immediately to offer a similar product or refund the corresponding amount in the manner you consider most convenient.


Can I send products as a gift?

We can send the products to your address or to the address of the person receiving the gift.


Where are the products shipped from?

All products are shipped from our head office located in Vizmalo (Burgos).

 

Can I choose a delivery time?

No, unfortunately this depends on the shipping company. Nevertheless, this is not a cause for concern, the driver will get in touch with you and offer you the best option for delivery.

 

What is the delivery schedule?

The driver will contact you if you are not at the address indicated in the order to set up a delivery time.


What happens if I am not there when the order arrives?

In the event the driver attempts to deliver the package and nobody is home, they will either call you or leave a notification to show that they tried to deliver the package. Please contact the shipping company as soon as possible by calling the telephone number that appears on the notification to arrange another delivery. Should you have any problem, please remember that you can contact us at info@altudog.com.


What happens if the product is damaged when it arrives?

If one or more of the products has been damaged during shipment, please inform the delivery company when the package is handed over to you. We will then replace the damaged item or refund the amount you paid for this product. Should this occur, please contact us by sending an e-mail to info@altudog.com or by calling 94.756.80.01 within no more than 7 calendar days after the day the product was delivered clearly stating the problem or the reason, you wish to return this. Please remember that if you want to return a product, or have one replaced, it is essential you contact us beforehand. No changes or returns will be accepted, if we have not been informed about this previously. N.B.: It is important you check the condition of the items you purchased the moment they are delivered to you. If you notice any damage presumably caused during shipment, make a note of this on the delivery form when signing this.


What happens if the contents of the package are not correct?

If one or more of the products you receive were not the ones you ordered, we will send you the correct products or refund the corresponding amount. In this case, the company will bear all the extra shipping costs that may arise provided that the product has not been used, altered or manipulated in any way. Should this occur, please contact us by sending an e-mail to info@altudog.com or by calling 94.756.80.01 within no more than 7 calendar days after the day the product was delivered clearly stating the problem or the reason you wish to return this. No changes or returns will be accepted, if we have not been informed about this previously.

Is it safe to pay by credit card?

Our company guarantees you the highest levels of safety and confidentiality when you purchase items from our shop. In a similar way to the procedures followed when using a cash dispenser, when you make a purchase at our shop, your credit card details are encrypted using the SSL security protocol and then directly sent to the corresponding financial entity which will accept or reject the payment. In this way, the information transferred via the Internet is completely secure and in no event does our company hold onto these details and, for this reason, these cannot be accessed or kept on file.

 

What other forms of payment can I use?

You can also use PayPal (www.paypal.com for more information) or transfer or deposit the amount owed into the account number provided when making the order.


How will my personal details be processed?

We respect your right to privacy and will only use your personal details to improve the service we offer you. Under no circumstances will your details be sold or shared with any third parties. These can be accessed at any time and can also be amended or cancelled.


Where are your offices located?

Our offices and warehouses are located in Vizmalo (Burgos).

 

How can I contact you?

The best way is by e-mail as this is the quickest, cheapest and most dynamic method. However, please feel free to use the normal postal service or the telephone if you prefer either of these methods. Our e-mail address is info@altudog.com and our telephone number is 94.756.80.01


AltuDog
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