HOW TO MAKE A PURCHASE?

If you would like to make a purchase at altudog.com you do not have to be a registered user (although this is useful when making further purchases at a later date), just provide us with your details and you can start shopping easily and 100% safely.

Select the products you want and then add them to your basket. Chose the method of payment: Bank transfer, cash on delivery, credit card (VISA, e-VISA, 4B or Mastercard) and PayPal.

Confirm your order. If you have any questions, please contact our Customer Care Service info@altudog.com .

We guarantee security and confidentiality regardless of the method of payment you choose.

If you choose to pay by bank transfer you must first order the transfer and, once proof of payment has been received, we shall ship your order. If you prefer to use “PayPal” all you have to do is give us your account. If you are not familiar with the “PayPal” system, more information can be found here www.paypal.com.

YOUR ORDER

If you have any questions about how to process your order, please consult the section “How to make a purchase” and follow the simple steps given. The first step is to register as a customer and, once we have your details and so that we can offer you a better service, we will create an account for you so that you will not have to provide the details again the next time you wish to order. If you wish to amend your details just go to the section “Your Account”.

DELIVERY

Your order will be delivered in 48 to 72 hours in the case of products that are in stock.

DISCLAIMER

In accordance with the provisions included in the Law on Information Society Services and Electronic Commerce and with the implementation of our policy to protect personal details, established pursuant to Royal Decree 994/1999, we inform customers that the company Alimentos Altube, S.L. has its legal address at Finca Santa Rosalía s/n, c.p.34260 in Vizmalo (Burgos), Spain. Its Tax ID Code is B-09488446.

Users can send their petitions, questions or complaints using the following methods:

  • By normal post: to the above indicated address
  • By e-mail: info@altudog.com
  • By telephone: (+34) 682 913 792

 

HOW TO MAKE A PURCHASE?

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